Frequently Asked Questions

Frequently asked questions

How long does a custom piece take?

Standard production is estimated at 10–15 working days after the customization details and any artwork are approved. Shipping or carrier transit time is separate. See production and shipping.

Can I request rush production?

Where rush is available, Priority Rush is 6–10 working days for an additional $50 and Expedited Rush is 5 working days or fewer for an additional $100. Rush applies to production, not carrier transit. For a firm date, contact us before ordering.

Can I add my own engraving text or artwork?

Yes. Use the engraving fields on the product page to enter text and upload artwork where available. If you need a different placement or a more involved design, start a custom-project conversation before ordering.

How does Hammer engraving pricing work?

The first two engraving surfaces are included. Each additional surface is $10: three surfaces add $10, four add $20, and five add $30. Select the surface count and the same number of unique locations—Front, Back, Top, Left, or Right—in the Hammer builder.

Can I preview the personalization?

Products with a live preview let you position text or uploaded artwork as a placement guide. When a product does not show a live preview, enter the details and upload the artwork requested on the page. Final size and placement are confirmed during the design and production process.

Can I order a paracord wrap?

Hammer and Trident builders include a No Wrap choice and available numbered wrap styles. Compare colors, style rules, character limits, and pricing in the Wraps & Color Guide. A two-color Turk’s knot adds $5 where offered.

Do you make military, first-responder, corporate, or farewell gifts?

Yes. Old Goat Custom Woods makes personalized recognition pieces, farewell gifts, awards, plaques, paddles, hammers, tridents, display cases, and other custom pieces for service members, first responders, teams, organizations, and businesses.

Can I place a bulk or repeat order?

Yes. For repeat pieces, command or company orders, and larger quantities, share the product, quantity, deadline, artwork, and organization information through the contact page. We will confirm the design and production details.

Is there a design fee for custom work?

A $75 design fee applies only to a separate custom project that requires original design or layout work. The design fee does not apply to any of our production products. We will explain and confirm the fee before beginning work on a custom-project design.

What details help with a custom project?

Tell us the purpose of the piece, approximate size, material or wood preference, wording or artwork, preferred date, and any reference images or sketches. Email projects@oldgoatcustomwoods.com.

Where can I read the store policies?

Review the refund policy, privacy policy, and terms of service before checkout. For a question about an existing order, contact us and include your order number.